<<<✦ Shipping During the Holiday Season ✦>>>

Please allow for longer ship times and potentially infrequent tracking updates due to changes within USPS during the holiday season. I am still shipping orders both domestic and internationally. Although I take proactive measures to ensure an ideal buying experience for you, I cannot be held responsible for extended delays. Please take this into account when purchasing. Please email me with any questions or concerns prior to purchasing. I am grateful for all of you and my goal is to make you happy.

PAYMENT & PROCESSING ✦

Payment is accepted via PayPal or direct checkout. Each order is processed one at a time and meticulously made by hand. Made to order items have an average processing timeframe of 3weeks, during peek seasons processing may take up to 4-6 weeks. Please contact us if you need something by a certain date, we do our best to make everyone happy.

SHIPPING ✦

Within the United States: All parcels ship thru USPS. Shipping is a flat rate charge of $9.00 per order. All parcels shipped will come with $50 insurance and a tracking number. If you would like additional shipping insurance, this is available for purchase in the home goods section of the website. If you would like expedited shipping or add a signage request upon delivery please email for quotes.

Canada: Orders shipping to Canada, there is a flat rate charge of $30.35 per order and a tracking number will be provided. We are not responsible for additional customs related charges that may or may not accrue.

All other countries: For orders shipping outside of the United States & Canada there is a flat rate charge of $44.35 and a tracking number will be provided. We are not responsible for additional customs related charges that may or may not accrue.

<<<✦ Please know that MoonPi can not be held responsible for any loses or damages to your parcel in the mail system. Nor can we be responsible if you provide an incorrect shipping address. If a parcel is lost due to an incorrect address or a mail system mistake a replacement will not be sent. ✦>>>

RETURNS ✦

MoonPi strives to make you happy. Handmade jewelry is art and should be treated as such. Please contact me if you have any issues. If something breaks due to fabrication error I will gladly repair or replace the item, this does not include the chains, negligence or general wear and tear. Please use common sense with your MoonPi creations. Precious metals will tarnish over time. Water related activities are not encouraged (swimming, shower, dishes, etc.) with any jewelry on, this will only dull your piece(s) and it will tarnish quicker. All items are made by hand. Made to order items will vary no two stones/ pieces are exactly alike, this includes stone color and appearance. Please know that if dissatisfaction is due to size/ material/ measurements/ color or description of an item, I cannot do a refund or exchange. Please read all specifications of the item before purchasing. We are happy to answer any questions you may have so don't hesitate to email us at info@moonpi.net or thru the contact page.